Shipping & Returns
Returns & Refunds Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We’ll also pay the return shipping costs
if the return is a result of our error (you received an incorrect or defective item, etc.). Beekeeping Jackets and Suits MUST be
returned in NEW CONDITION. No dirty, torn or worn items will be refunded. NO EXCEPTIONS.
You should expect to receive your refund within 30 Days of giving your package to the return shipper, however, in many cases you
will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days),
the time it takes us to process your return once we receive it (2 to 3 business days), and the time it takes your bank to process our
refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the “Complete Orders” link under the My Account
menu and click the Return Item(s) button. We’ll notify you via e-mail of your refund once we’ve received and processed the returned
item. Returned shipments will be charged a 10% restocking fee.
If your shipment arrives with visible damage to the entire carton/package/cloth, call the shipper immediately for damage inspection.
Also, please notify our store at the 803-754-7577 to alert us that you have a claim reported to the shipping company. Allowances may
not be made by our company if this procedure is not followed.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be
shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping
options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based and subject to change. To reflect the policies of the
shipping companies we use, all weights will be rounded up to the next full pound.